Pension business construction objectives

While meeting the general needs of the elderly, we should give full consideration to regional differences and service businesses to provide corresponding services for the elderly. differentiation among older age groups by collecting information by region and by group under a uniform model

Smart pension platform

The smart pension system is based on a deep understanding of national policies and the characteristics of the pension service system, using various advanced information technologies (Internet of Things, Internet, mobile Internet technology, smart calling, cloud technology, GPS positioning technology, etc.) to create"System service terminal for the elderly"The wisdom of the old-age service model, and coversInstitutional care, home care, community day careand other forms of old-age care and civil regulatory system. Through cross-terminal data interconnection and synchronization, it connects various departments and roles to form a complete intelligent management closed loop, realizes the information interaction between the elderly and their children, service organizations, and medical staff, and effectively monitors the physical status, safety and daily activities of the elderly, To meet the needs of the elderly in life, health, safety, entertainment and other aspects in a timely manner.

Platform composition:Operation management subsystem; Institutional (nursing home) management subsystem; Service center subsystem; Service provider subsystem; Self-help subsystem for the elderly and relatives; Health management subsystem; Volunteer subsystem; Online mall; Government supervision subsystem; Portal website; Interface program and application support subsystem; Mobile terminal APP

Roles involved:Old-age care institutions; the elderly and their relatives; government agencies; service providers/service personnel; doctors; nursing workers; community housekeepers/volunteers

Platform Architecture

Based on the integration and construction of the Internet, mobile Internet, Internet of Things and service network, information exchange, complementary resources and full coverage of service network are realized.

Composition of intelligent pension system

Operation management background

Has a high authority management system to support the development of smart pension projects. It can perform system initialization, basic data collection, electronic management of elderly files, setting management of hierarchical operation management departments and branch service institutions, user setting and permission allocation, dynamic management of various types of data, statistical analysis, etc.

Home Care Service Center Subsystem

Customer Service

♦When the elderly dial the hotline or make a one-touch call for help, the call center system will play the screen, and the system will judge whether it is a life service work order, a commodity order or an emergency rescue work order according to the elderly's incoming call.

♦In the life service category, the agent selects the corresponding service provider according to the needs of the elderly to generate work orders and dispatch orders. The system will notify the service personnel by SMS.

♦Commodity ordering category, seats according to the needs of the elderly, select the corresponding goods, generate orders. The system will notify the merchant of the delivery by SMS.

♦Emergency assistance category, the seat to help transfer family doctors, relatives or 110, 120, 119 and other emergency calls.

Positioning Management

By docking with GPS and combining with the terminal equipment (such as smart wrist watch, mobile phone, etc.) held by the elderly, the geographical location of the elderly can be located in real time, providing strong support for the fine service of the elderly. When the old man calls, he can see the current position of the old man through the pop-up screen. You can also locate the elderly by querying their names or ID numbers or contact information, and you can also view the recent activity tracks of the elderly. It is mainly aimed at some mentally handicapped elderly people. When the elderly have an accident, the service personnel can quickly find out where the elderly are by calling for help with one click. If the old man exceeds the set electronic fence, once the old man leaves the activity area, he will automatically call the police, the customer service window will pop up and send short messages to relatives.

Active care

Active care refers to providing humanistic care services for the elderly in the service system to increase the service stickiness with the elderly before, sending holiday greetings, birthday wishes, medication reminders, recreational activities, health information, weather reminders, etc. to the elderly through the platform's SMS, voice and other functions, and then providing more spiritual comfort for the elderly through visits to the elderly and publishing activities.

Intelligent Care

By docking intelligent terminal devices with data transmission function, such as electronic blood pressure meter, blood glucose meter, intelligent mattress, etc., the health of the elderly can be monitored and managed from time to time. Managers, caregivers, family members, etc. can check through mobile phone APP or PC. When the health condition is abnormal, early warning will be given. Through one-touch call, you can give an alarm when the elderly need emergency help and quickly contact relevant personnel. Through video equipment, family members can open it at any time to check the living conditions of the elderly in the nursing home.

government supervision subsystem

Through the government supervision system, the government can check the statistics of the elderly, service providers, volunteers, work orders, turnover, etc., and clearly grasp the specific situation of the project.

User Self-Service Center

Users (the elderly or relatives, relatives need to be associated with the elderly) can clearly see the daily physical condition, nursing condition, daily activities, various consumption and available balance of the elderly through the computer website. You can also view videos and photos of the elderly and make online recharge and payment. The elderly are more comfortable and their families are more assured.